Admin Rooms in Expensify Chat

Every workspace includes an #admins room, and workspaces with invited members also include an #announce room. These rooms help teams stay informed and allow Workspace Admins to collaborate behind the scenes.

Who can use the #announce and #admins rooms

• #announce is available to all Workspace Members. By default, all Workspace Members can post messages in it, and Workspace Admins can restrict posting to admins only.
• #admins is only visible to Workspace Admins.

Your workspace gets an #announce room once you invite members to it. A workspace you use on your own has an #admins room but no #announce room.

What you can do in the #announce room

The #announce room is ideal for sharing company-wide updates, policy announcements, or important event reminders.

🔒 Note: Anyone in the workspace can read messages in the #announce room, but only Admins can post if posting is restricted to admins.

How to restrict messaging in the #announce room to admins only

1. Open the #announce room from your inbox.
2. Click the room header.
3. Click Settings.
4. Under Who can post, select Admins only.
5. Click Save.

What you can do in the #admins room

The #admins room is designed for secure communication between admins and Expensify support contacts.

You can use the #admins room to:

• Coordinate with your internal admin team.
• Chat directly with your Expensify Account Executive.
• Communicate with your Account Manager (available with subscriptions of 10+ members).
• Track changes made to workspace settings by any admin or Expensify representative.

🔐 Note: Only Workspace Admins can view or access this room.

How to open the #admins room when it is not in your Inbox

If you created your workspace by selecting Track expenses for my business or Organize my personal spending during onboarding, the #admins room is not shown in your Inbox chat list. The room still exists, and you can open it from the workspace:

1. In the navigation tabs (on the left on web, on the bottom on mobile), click Workspaces > [Workspace name].
2. Click Rooms.
3. Select #admins.
4. Click Go to room.

Learn more about finding rooms in a workspace.

FAQ

Why is someone I don’t recognize in my #admins room?

If you’re seeing an unfamiliar name in your #admins room, it’s likely your Expensify Account Executive or Account Manager. These team members are added automatically to help you onboard and provide product support.

Why don’t I see the #admins room in my Inbox?

Workspaces created through the Track expenses for my business or Organize my personal spending onboarding options don’t show the #admins room in the Inbox chat list. Open it from Workspaces > [Workspace name] > Rooms instead.

Why doesn’t my workspace have an #announce room?

The #announce room is added once you invite members to your workspace. If you’re the only person on the workspace, you’ll only see the #admins room and your workspace chat.